Your data, protected.
This Privacy Policy explains how The Fit Class collects, uses and protects your personal information when you use our website, app, AI fitness plan features, subscription services and related support.
1. Who we are
The Fit Class is operated by PT2Home Ltd. In this policy, “The Fit Class”, “we”, “us” and “our” means PT2Home Ltd trading through The Fit Class.
For data protection purposes, PT2Home Ltd is the controller of the personal information we collect through The Fit Class.
You can contact us about this Privacy Policy or your personal data at [email protected].
2. The information we collect
We collect information you provide directly, information created when you use The Fit Class, and limited technical information from your device or browser.
Account information
- Name, email address, login details and account preferences.
- Subscription status, membership type and billing-related identifiers.
- Support messages and feedback you send to us.
Fitness, nutrition and onboarding information
- Your goals, training experience, preferred workout days and available equipment.
- Height, weight, age range, activity level, dietary preferences and nutrition targets where you choose to provide them.
- Exercise logs, weights used, reps, notes, progress entries, plan preferences and check-in responses.
- Information about injuries, limitations, medical conditions, pregnancy, allergies or other health-related details where you choose to provide them so that the app can create safer and more relevant guidance.
AI-generated and app usage information
- AI prompts, AI responses, workout plans, meal plans, coaching notes and plan update history.
- Feature usage, pages viewed, progress interactions, achievement activity and app performance data.
- Device, browser, IP address, approximate location, cookie identifiers and diagnostic information.
3. How we use your information
We use your information to provide, personalise, secure and improve The Fit Class.
| Purpose | Examples | Legal basis |
|---|---|---|
| Provide your account and subscription | Create your account, manage access, process payments, provide customer support. | Contract, legitimate interests, legal obligation. |
| Create and update your fitness experience | Generate workouts, meals, shopping lists, progress summaries, coach notes and plan adjustments. | Contract, legitimate interests, explicit consent where special category health data is used. |
| Use AI features | Process your onboarding answers, exercise logs, questions and preferences to generate AI fitness guidance. | Contract, legitimate interests, explicit consent where special category health data is used. |
| Improve and secure the service | Debug issues, prevent abuse, protect accounts, analyse performance and improve the app experience. | Legitimate interests, legal obligation. |
| Communications | Service emails, billing notices, plan reminders, support replies and important product updates. | Contract, legitimate interests, consent where required for marketing. |
4. AI processing
The Fit Class uses AI to help generate personalised workout plans, meal guidance, shopping lists, coaching notes, progress summaries and responses from the AI coach.
To provide these features, relevant parts of the information you submit may be processed by trusted AI service providers on our behalf. This may include your goals, preferences, training logs, nutrition preferences, limitations and questions you ask the AI coach.
Do not submit information that you do not want processed for these purposes. You should not use The Fit Class as a replacement for medical advice, diagnosis or treatment.
5. Payments and billing
Payments and subscription billing are handled by third-party payment providers such as Stripe. We do not store your full card number on our servers.
We may receive payment-related information such as your subscription status, payment success or failure, billing email, customer ID and limited card details such as brand and last four digits where provided by the payment processor.
6. Cookies and analytics
We may use cookies and similar technologies to keep you logged in, remember preferences, protect the service, measure performance and understand how people use the website and app.
You can usually control cookies through your browser settings. Some cookies are necessary for the website and app to work properly.
7. Who we share information with
We do not sell your personal information. We only share information where needed to operate, protect or improve The Fit Class, or where required by law.
We may share information with:
- Hosting, website and database providers.
- Payment processors such as Stripe.
- AI service providers used to generate plans, coaching notes and AI coach responses.
- Email, support, analytics, security and technical service providers.
- Customer relationship management and communication providers such as Zoho, which help us manage enquiries, onboarding, support and account-related communication.
- Analytics and session recording providers such as Inspectlet, which help us understand how users interact with The Fit Class so we can improve usability, performance and user experience.
- Professional advisers, regulators or authorities where legally required.
8. International transfers
Some of our service providers may process information outside the United Kingdom. Where this happens, we take steps designed to ensure your information receives appropriate protection, such as using recognised safeguards or working with providers that apply appropriate data protection protections.
9. How long we keep your information
We keep personal information only for as long as needed for the purposes described in this policy, including providing your account, maintaining records, meeting legal obligations, resolving disputes and improving the service.
Fitness plans, logs, preferences and progress history may be kept while your account remains active so you can access your training history and receive personalised updates. If you ask us to delete your account, we will delete or anonymise personal information unless we need to keep certain records for legal, accounting, fraud prevention or dispute reasons.
10. How we protect your information
We use reasonable technical and organisational measures to protect personal information, including access controls, secure hosting practices and account authentication. However, no online service can guarantee complete security.
You are responsible for keeping your login details secure and letting us know if you believe your account has been accessed without permission.
Delete account and data requests
You can request deletion of your account and personal data by contacting us at: [email protected]
When you request deletion, we will delete or anonymise personal information unless we are legally required to keep certain records for fraud prevention, payment disputes, legal obligations, security or accounting purposes.
Some limited technical backups or archived records may temporarily remain in secure systems for a short period before automatic deletion.
11. Your rights
Depending on your circumstances, you may have rights under UK data protection law, including the right to:
- Access a copy of the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Ask us to delete your personal information.
- Ask us to restrict or object to certain processing.
- Ask for a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Complain to the Information Commissioner’s Office if you are unhappy with how we handle your data.
To exercise your rights, contact us at [email protected].
12. Health and safety information
The Fit Class provides fitness, nutrition and coaching guidance for general informational and educational purposes. It is not medical advice and does not replace advice from a doctor, physiotherapist, dietitian or other qualified healthcare professional.
You should speak to a qualified professional before starting or changing an exercise or nutrition programme if you have any medical condition, injury, pregnancy-related concern, eating disorder history, medication issue or other health concern.
13. Children
The Fit Class is not intended for children. You should not create an account or submit personal information if you are under 18 unless we clearly allow this with appropriate parental or guardian involvement.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date on this page. If the changes are significant, we may also notify you by email or through the app.
15. Contact us
If you have questions about this Privacy Policy or how we use your personal information, contact:
PT2Home Ltd trading through The Fit Class
Email: [email protected]