Terms of Service

1. Who we are

The Fit Class is operated by PT2Home Ltd, a company based in the United Kingdom. In these Terms, “The Fit Class”, “we”, “us” and “our” refer to PT2Home Ltd and the services provided through The Fit Class website, web app, mobile app or related digital services.

By creating an account, starting a trial, purchasing a subscription, using an AI-generated plan, booking a trainer call or accessing any part of The Fit Class, you agree to these Terms.

2. What The Fit Class provides

The Fit Class provides digital fitness and nutrition support, which may include:

• AI-generated workout plans;
• AI-generated meal and nutrition guidance;
• weekly plan updates and coaching notes;
• progress tracking and achievements;
• AI coach chat features;
• shopping lists based on meal plans;
• optional support from a human trainer, depending on your membership.

The exact features available to you may depend on your membership plan, subscription status, trial access, app version and any feature changes we make over time.

3. Fitness, health and medical disclaimer

The Fit Class is not a medical service and does not provide medical diagnosis, medical treatment, physiotherapy, mental health treatment, or personalised medical advice.

Any workouts, nutrition guidance, AI responses, training notes, meal suggestions, coaching comments or app-generated recommendations are provided for general fitness, education and lifestyle support only.

You voluntarily participate in workouts, exercise programmes, nutrition changes, meal plans and fitness-related activities provided through The Fit Class entirely at your own risk.

You are solely responsible for deciding whether exercises, meals, movements, workouts, weights, training intensity, nutritional guidance and AI-generated recommendations are suitable for you.

You are responsible for exercising safely, using suitable technique, choosing appropriate weights, stopping if something feels unsafe, and seeking professional help where needed.

4. AI-generated content

Some parts of The Fit Class use artificial intelligence to generate workout plans, meal ideas, coaching responses, weekly notes and related recommendations.

AI-generated content may be helpful, but it may not always be complete, accurate, appropriate or suitable for your individual circumstances. You should use your own judgement and should not rely on AI responses as a substitute for professional medical, nutritional, psychological, physiotherapy or legal advice.

We may update, improve, replace or remove AI features at any time. AI outputs may vary depending on the information you provide, your app usage, technical limits, third-party systems and model behaviour.

Calories, macros, nutritional values, exercise suggestions and estimated training recommendations are provided as general estimates only and may not always be fully accurate.

5. Your account

You are responsible for keeping your login details secure and for all activity under your account. You must provide accurate information when creating your account, completing onboarding forms, updating your preferences or using app features.

You must not share your account with others, attempt to access another user’s account, misuse the service, reverse engineer the platform, copy app content for commercial use, or use The Fit Class in a way that could harm the service, other users or our business.

We may suspend or terminate access if we reasonably believe an account is being misused, used fraudulently, causing harm, breaching these Terms, or creating a legal, safety or security risk.

6. Subscriptions, trials and billing

Some features require a paid subscription. Subscription fees, trial periods, renewal dates and plan details will be shown before payment where applicable.

Payments may be processed by third-party payment providers such as Stripe. We do not directly store your full card details. Your use of the payment provider may also be subject to their own terms and policies.

Unless stated otherwise, subscriptions renew automatically until cancelled. You are responsible for cancelling before your next billing date if you do not want the subscription to renew.

If a payment fails, your access may be limited, paused or cancelled. We may change prices or membership features in the future, but we will aim to give reasonable notice where required.

7. Cancellations and refunds

You can cancel your subscription through the billing area of your account, through the relevant app store if you subscribed that way, or by contacting support if you need help.

Cancelling a subscription stops future renewals. It does not automatically refund previous payments unless required by law or agreed by us.

Refund requests are reviewed on a case-by-case basis. We may refuse refunds where digital services have already been provided, where a billing period has already started, or where the request falls outside any applicable refund rights.

8. Human trainer calls and coaching support

If your membership includes trainer calls or human coaching support, these services are provided for general fitness guidance, accountability and education. They are not medical, physiotherapy, mental health, clinical, diagnostic or emergency services.

Availability of trainer calls may depend on your membership plan, trainer availability, booking rules and fair-use limits. Missed calls, late attendance or cancellations may be subject to reasonable limits.

9. Nutrition guidance and allergies

Meal plans, recipes, shopping lists and nutrition guidance are generated from the information available to us and are intended for general support only.

You are responsible for checking ingredients, allergens, food labels, portion sizes, cooking safety and whether any food is suitable for you. If you have allergies, intolerances, medical dietary needs, pregnancy-related dietary restrictions, religious dietary requirements or eating disorder history, you should take extra care and seek appropriate professional advice.

10. Results are not guaranteed

Fitness, weight loss, muscle gain, strength improvement, habit change and body composition results vary between individuals. Results depend on many factors, including consistency, sleep, stress, nutrition, genetics, health status, training effort and adherence.

We do not guarantee any specific result, timeframe, transformation, weight change, strength increase, health outcome or performance improvement.

11. App availability and changes

We aim to keep The Fit Class available and working well, but we do not guarantee uninterrupted access. The service may occasionally be unavailable due to maintenance, updates, hosting issues, third-party services, payment provider issues, technical faults or circumstances outside our control.

We may update, improve, remove, rename or replace features from time to time. We may also release new versions of the app, change designs, alter membership structures or adjust how plans are generated.

12. Acceptable use

You agree not to:

• use The Fit Class for unlawful, harmful, abusive or fraudulent purposes;
• copy, scrape, resell, distribute or commercially exploit app content without permission;
• attempt to interfere with the security, hosting, code, systems or accounts of the service;
• upload malicious code, spam, false information or harmful content;
• use AI coach features to generate unsafe, illegal, abusive or harmful content;
• misrepresent your identity or impersonate another person.

13. Intellectual property

The Fit Class name, branding, designs, app structure, written content, templates, code, graphics, user interface, workout explanations, meal plan structure and related materials are owned by or licensed to PT2Home Ltd unless stated otherwise.

You may use the content for your own personal fitness use while you have access to the service. You must not copy, reproduce, sell, publish, redistribute or use it to create a competing product without our written permission.

14. Your data and privacy

We process personal data in line with our Privacy Policy. This may include account details, onboarding answers, fitness goals, workout logs, nutrition preferences, payment status, app usage and support messages.

You can read more about how we collect, use, store and protect your data in our Privacy Policy.

You may have rights under UK data protection law, including the right to access, correct or request deletion of your personal data, subject to lawful limits.

15. Limitation of liability

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under applicable consumer law.

To the fullest extent permitted by law, PT2Home Ltd is not responsible for indirect losses, loss of profits, loss of business, loss of data, loss of opportunity, failed results, injury caused by misuse of exercises, reliance on AI-generated content without appropriate judgement, or issues caused by third-party services.

You agree that you use The Fit Class, including workouts, meal guidance, AI coach responses and trainer support, at your own discretion and responsibility.

The Fit Class and all related services are provided on an “as is” and “as available” basis without guarantees, warranties or representations of uninterrupted availability, complete accuracy, specific results or fitness for a particular purpose.

We are not responsible for outages, interruptions, delayed access, AI provider failures, hosting issues, internet failures, cyber attacks, payment processor downtime, force majeure events or circumstances outside our reasonable control.

16. Third-party services

The Fit Class may rely on third-party services for payments, hosting, analytics, email, AI processing, app delivery, video calls or support tools. We are not responsible for third-party platforms we do not control.

Where you access a third-party service through The Fit Class, that service may have its own terms and privacy policy.

17. Age restriction

The Fit Class is intended for adults aged 18 or over. If you are under 18, you should not use the service unless you have permission from a parent or legal guardian and appropriate supervision.

18. Changes to these Terms

We may update these Terms from time to time. If we make significant changes, we may notify users through the app, website, email or another reasonable method.

Continued use of The Fit Class after updated Terms are published means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales, unless consumer law gives you the right to bring a claim elsewhere.